Customer Service Agent - Dakar

Via partenaire Communication & Marketing

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We're looking for a Customer Service Agent.

Main

Les missions du poste

Receive and process customer inquiries (via phone and email)
Optimize communication and relationships with various stakeholders
Report, follow up, document and take action to resolve all ongoing issues until they are resolved
Inform customers on products and services offered
Perform data entry
Perform any other duties as assigned by the immediate supervisor or related to the position. Profil recherché pour

Customer Service Agent - Dakar

Desired qualifications/requirements for the position :

Excellent English

Minimum 1 year experience in customer service

Excellent listening and communication skills

Positive attitude and professional work ethic

Interpersonal skills, tact, diplomacy and politeness

Sense of responsibility and discretion

Autonomy and resourcefulness

Schedule flexibility...