Regional Head of Operational Support Central and West Africa

Job Category: Management

Degree Level: Bachelor's Degree

Background

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation dedicated to protecting the rights of displaced and affected people during crises. NRC delivers high-quality programmes to support people forced to flee, helping them rebuild their lives and establish a new future. NRC provides immediate humanitarian assistance, prevents further displacement, and contributes to durable solutions. It operates across both new and protracted crises across 40 countries.

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation dedicated to protecting the rights of displaced and affected people during crises. NRC delivers high-quality programmes to support people forced to flee, helping them rebuild their lives and establish a new future. NRC provides immediate humanitarian assistance, prevents further displacement, and contributes to durable solutions. It operates across both new and protracted crises across 40 countries. NRC has a simplified organisational structure with leaner Head Office and Representation Offices and smaller Regional Teams.

Global support structures are established for functions previously managed by the Regional Offices, including Finance, Risk&Compliance, People&Organisation, Media and Communication, PCM&Grants Management, Programme Core Competency and thematics and MEAL. The regional teams will access support capacity from the Global Resource pools.

Resource Pools (hereafter pool) gather staff in one common team which is organised and managed (but not necessarily physically located) at Head Office. The purpose of pooling is to improve efficiency, equity, access and flexibility. The teams should ensure that all regional staff and country offices have predictable access to the same services and deliver them in an efficient way.

Find out more about NRC and Watch this short video to see NRC in action

The Regional Head of Operational Support will ensure an integrated approach to operational management, supporting the quality and timeliness of NRC's response in the region.

The role is responsible for enabling support needs in countries across HR, Risk and Compliance, Humanitarian Access and Safety (HAS), Finance, ICT, Logistics and Administration, ensuring compliance with NRC policies.

The Regional Head of Operational Support plays a crucial role in ensuring that the region is accountable for the performance of country offices, ensuring they meet operational standards and deliver on strategic objectives.

This role is a member of the Regional Management Team.

What you will do

Ensure that support functions within the regional team operate efficiently, fostering a collaborative and effective working environment.

Hold country offices accountable for progress on their operations by leveraging reports, analyses, and compliance data from NRC's global resource and pools.

Support country directors and heads of supports, HAS Managers with capacity building and problem-solving related to operational challenges.

Provide advice and mentorship to country office operational support teams, fostering capacity building and skills development.

Participate in global discussions on planning and strategy relating to support functions.

Review of finance, HR and logistics requirements related to regional grants in collaboration with the Global PCM and Grants Management facility.

The postholder, upon request, can act on behalf of the Regional Director including leading relevant Crisis Management Teams.

Other tasks as assigned by the Regional Director.

Please download the detailed job description to learn more about the

What you will bring

1.Professional Competencies

Minimum 10 years of relevant leadership/management experience within the humanitarian field

Relevant higher education in a related field such as business administration, management,...