Regional Head of Operational Support Central and West Africa

The Regional Head of Operational Support will ensure an integrated approach to operational management, supporting the quality and timeliness of NRC’s response in the region.

The role is responsible for enabling support needs in countries across HR, Risk and Compliance, Humanitarian Access and Safety (HAS), Finance, ICT, Logistics and Administration, ensuring compliance with NRC policies.

The Regional Head of Operational Support plays a crucial role in ensuring that the region is accountable for the performance of country offices, ensuring they meet operational standards and deliver on strategic objectives.

This role is a member of the Regional Management Team.

What you will do

Ensure that support functions within the regional team operate efficiently, fostering a collaborative and effective working environment.

Hold country offices accountable for progress on their operations by leveraging reports, analyses, and compliance data from NRC's global resource and pools.

Support country directors and heads of supports, HAS Managers with capacity building and problem-solving related to operational challenges.

Provide advice and mentorship to country office operational support teams, fostering capacity building and skills development.

Participate in global discussions on planning and strategy relating to support functions.

Review of finance, HR and logistics requirements related to regional grants in collaboration with the Global PCM and Grants Management facility.

The postholder, upon request, can act on behalf of the Regional Director including leading relevant Crisis Management Teams.

Other tasks as assigned by the Regional Director.

What you will bring

1.Professional Competencies

Minimum 10 years of relevant leadership/management experience within the humanitarian field

Relevant higher education in a related field such as business administration, management, finance or other suitable education.

Background and experience in managing support functions: finance, HR and logistics. It is an added value to have experience from working with security and safety.

Experience from working in complex and volatile contexts

Documented/proven results related to the position's responsibilities.

Relevant experience with overseeing Finance, Logistics or other support functions will be an asset.

Knowledge about own leadership skills/profile

Fluency in English, both written and verbal

Context related skills, knowledge and experience

Specifics to be included per region

Essential: Fluency in English and French both written and verbal

Knowledge of the context in Central and West Africa is an asset.

Experience with start-ups, exit and organisational change processes

Good knowledge of (local language if different from English) is an advantage

Ability to collaborate effectively with remote teams and stakeholders

What we offer

Duty station: Dakar, Senegal

Contract: Fixed term for 24 months with possibility of extension

Salary&Benefits: Grade 11 on NRC's salary scale

NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.

We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC