Field Operations Manager - Senegal

About the Role

The Field Operations Manager (FOM) is responsible for leading and delivering end-to-end Field Operations within the country, ensuring that products, inventory, infrastructure, systems, and operational support are positioned effectively to enable commercial growth and consistently serve customers.

The role has direct ownership of inventory management, warehousing, stock point operations, inbound and outbound logistics, last-mile distribution, cost management and Field Operations team performance. The FOM ensures strong operational controls while building a scalable field network capable of supporting both current operations and future market expansion.

Working closely with Commercial, Sales Operations, Supply Chain, Planning, Finance, Aftersales, Customer Experience, the FOM translates commercial demand and country forecasts into executable operational plans. This includes ensuring the right stock is available at the right location and time, while maintaining inventory accuracy, service levels, cost efficiency, and system integrity.

The FOM is expected to combine strategic planning with hands-on execution identifying operational gaps, establishing scalable processes and infrastructure, developing teams, and using data and KPIs to continuously improve country performance.

The role reports to the Global Head of Field Operations and serves as the primary country-level owner and escalation point for Field Operations performance.

Duties and

Lead end-to-end inventory management across all markets, ensuring accurate stock visibility and control across warehouses and field locations

Own monthly inventory reconciliation processes, ensuring full alignment between physical stock and ERP systems (NAV, Buisy, Nexus)

Monitor stock movements, transaction accuracy, and manual tracking processes to maintain high data integrity

Identify inventory discrepancies, aging stock, and reconciliation gaps, and drive root-cause analysis with corrective actions

Ensure full visibility of in-transit inventory and alignment between logistics, field teams, and system records

Manage and provide day-to-day leadership to Field Operations Analysts across regions, ensuring clear prioritization and accountability

Standardize data reporting frameworks, KPI definitions, and data quality across all markets

Act as the first escalation point for inventory, analytics, and system-related issues

Deliver accurate and timely weekly and monthly performance reports, highlighting trends, risks, and operational gaps

Develop and automate dashboards and reporting tools to improve real-time visibility and decision-making

PartnMonitor agent-level performance, including sell-through rates and aging inventory, to drive efficiency and reduce imbalances

Own ERP system usage across field operations, ensuring accurate transaction posting and system compliance

Drive adoption and optimization of systems (NAV, Buisy, Nexus), including troubleshooting and process improvements

Support developing and enforcing standardized SOPs for inventory tracking, reporting, and operational processes

Conduct regular field visits to validate inventory practices, operational execution, and data accuracy at market level

Coach and support field teams to ensure adherence to best practices and operational standards

Ensure timely resolution of system-related blockers across functions

Provide data-driven insights and recommendations to support strategic decision-making

Track cost performance against budgets, identify variances, and drive cost optimization initiativeser with Sales Operations teams to optimize agent inventory management, including stock allocation, replenishment, and utilization

Skills and

The ideal candidate will be:

Progressive experience in Field Operations, Supply Chain, Logistics, or Inventory Management, preferably within a multi-site, high-growth, FMCG, manufacturing, renewable energy, retail, or last-mile distr...