Traveller Support Agent - Bilingual English and Arabic (Middle Eastern dialects) Speaker - Dakar – Remote

Passionate about travel and customer experience? Join our international team!

We're looking for a Customer Experience & Travel Support Agent to join our team and contribute to smooth, personalized travel experiences for an international clientele.

Your role

You'll be part of a dynamic travel operations team, supporting different stakeholders throughout the travel journey and helping ensure that requests are handled efficiently, accurately, and with a high level of service.

The role involves managing requests, coordinating with different partners, finding solutions, and handling unexpected situations in a fast-paced international environment.

What we're looking for:

Position open only to residents of Dakar.

3+ years of experience in travel, hospitality, customer service, or a related field

Fluent English and Arabic (Middle Eastern dialects) required. French is a plus.

Strong communication and interpersonal skills

Customer-oriented, proactive, and solution-focused

Comfortable managing multiple requests and priorities

Autonomous, organized, and quick to learn

Comfortable working with digital tools and CRM systems

Flexible and adaptable, including working flexible hours when required

Genuine interest in travel and international destinations

What we offer

Fully remote position

CDD

International and multicultural environment

Dynamic start-up atmosphere

The opportunity to work in the travel industry with an international clientele

If you enjoy travel, solving problems, working with people, and being part of a fast-moving international team, we'd love to hear from you!...